164 — Responsible Gaming
Gaming should be fun, not stressful. At 164, we believe that healthy, mindful gaming is the only way to truly enjoy it.
Our promise
At 164, we believe online gaming is purely entertainment — never a way to earn a living or solve financial problems. That’s why responsible gaming is central to our platform values.
164 is committed to the mental and financial well-being of every user in Bangladesh through the following measures:
Set a gaming time limit before you start and stick to it.
Only spend what you can afford to lose.
It’s our responsibility to provide accurate information about risks and possibilities.
Recognize warning signs
When gaming goes beyond entertainment and becomes problematic, certain signs may appear. Be alert if you or someone close shows any of these:
- Playing repeatedly to recover lost money.
- Hiding gaming activities from family or friends.
- Skipping work, study, or family duties to play.
- Avoid borrowing money or spending family funds for gaming.
- Feeling restless or anxious when not playing.
- Neglecting sleep, meals, or your social life.
If you notice these signs, stop and seek help if needed. At 164, In FAQ section Support information available.
Benefits and tips for self-control
164 users can take several steps to keep their gaming under control:
Deposit limit setting
Decide in advance the maximum BDT you will deposit weekly or monthly. Once your budget is reached, avoid adding more funds during that period.
Take a Break
Do not play continuously for long periods. Take breaks of a few minutes every hour. It can also be helpful to take a complete break for a few days when needed.
Voluntary exclusion
If controlling gaming feels difficult, consider requesting temporary or long-term voluntary exclusion. Taking this step shows strength.
Regular Review
Review your gaming time and expenses weekly. Check your transaction history to decide if adjustments are needed.
Underage protection
No one under the age of 18 is permitted to register or participate on 164. Age is verified at the time of registration, and proof of identity may be requested in any case where there is reasonable doubt.
Make sure no underage members of your family are using 164:
- Do not save login information on your device.
- Do not leave your device unattended without logging out.
- Raise awareness about the risks of online gaming for children and adolescents.
Accounts identified as underage will be immediately closed and deposits refunded.
Life balance and professional support
Gaming should be just a small part of life — alongside family, work, health, and social relationships. If it ever starts to affect other areas, it’s time to pause and reflect.
Some simple tips for building healthy gaming habits:
- Spend time with family and friends — talk openly with them about your gaming.
- Spend time on hobbies, exercise, or creative activities.
- Avoid gaming before bedtime.
- If you’re feeling stressed, talk to someone you trust instead of gaming.
If you feel addicted and unable to control gaming, consult a professional mental health expert. The National Institute of Mental Health (NIMH) and government hospital psychiatry departments in Bangladesh provide support.
Contact the 164 support team at: [email protected] — or FAQ View.